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Frequently Asked Questions


In ES Fascinante you can make a purchase as a GUEST or as a REGISTERED customer.

Registration is very simple. We will only ask you for the necessary information to speed up the purchase process.

You will always have at your disposal the information of your order entering your account if you are a registered customer or in the confirmation email, if you are a guest customer.


After completing your purchase, we will send you a confirmation email with the details of your order.
We remind you that it will not be possible to cancel or modify your order if it is already in an advanced stage of preparation.

You can check all the information in our return and exchange policy:

Return and exchange policy - ES Fascinante (


From the shopping cart icon located in the top right corner you can view the contents of your shopping cart and modify or delete the number of units of your order.

Please note that we cannot guarantee the stock of the items in your shopping cart. For this reason, if any of them are out of stock, we will inform you in that section.

In your WISH LIST you will be able to save and have always at hand the items you like the most.
It works very simply: every time you click on the heart symbol ( 🖤) , you will add that item to your list. You can remove items from the list whenever you want using the edit option. To complete the purchase you will have to click on the product and continue with the usual steps.

Remember that you can only use the wish list if you are a registered customer and that the wish list does not guarantee the stock of products.


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We accept Visa, MasterCard, Maestro, Bizum and American Express. You can also choose to pay with PayPal, Aplazame or Klarna (payment in instalments) or a third party payment method such as ApplePay or GooglePay. All payments are processed through a secure payment system provided by Shopify.

The first order must also be sent to the cardholder's billing address or work address. The process is not only for your security, but we can also verify your details independently. To ensure that you do not experience any delays in your order, please make sure you enter all your details correctly at checkout.

If you prefer to place your order by phone, you can call Customer Service at (+34) 911 343 790) from 9am to 6pm (GMT+2).

Duties and taxes are automatically calculated according to the destination of your shipment.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import duties and taxes are included in the final purchase price.

Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices shown do not include all taxes and duties as well as UK VAT. Then, once your order arrives at its destination, you will need to pay all import duties, customs and local sales taxes imposed by the country you are shipping to, in order to release your order from customs.


Rest assured that we take data protection seriously. Your personal information will only be shared with third parties where they comply with applicable data protection legislation. For more information, please read our Privacy Policy.


In ES Fascinante you can find new items every week, in the "New products" section of the menu.

If the item you are interested in is out of stock, you can register your email and we will notify you when it is available again. This process is not equivalent to a reservation.


All products with the "Made to Order" label are designs made from scratch for the customer, with extreme attention to detail. This type of products can NOT be exchanged or returned.

In case of any defect, you can inform our customer service team and we will exchange the purchased product.


To guide you in choosing your size, we offer you the option "Size guide", a size recommender that will suggest you the most suitable size according to your measurements. If this option is not available for the item you are interested in, you can always consult our customer service team.


You can check the delivery time on the product page, in the "shipping" section. This period applies only to shipments made in Spain.
Orders placed in Europe will take between 5 and 8 days longer.