Frequently Asked Questions
BECOMING A MEMBER
- Possibility to make a purchase as a guest or as a registered customer.
- Fill in your information.
- If you are a customer you can access your order information by logging into your account. If you have made your purchase as a guest you will be able to access the information of your order in your email.
CHANGES IN YOUR ORDER
At the end of your purchase you will be able to see the details of your order in your email.
You can make changes or returns in this link https://es-fascinante.shipping-portal.com/rp/
In case of any doubt contact our customer service department (help@es-fascinante.com).
*We remind you that it will not be possible to cancel or modify your order if it is already in an advanced stage of preparation.
You can check all the information in our return and exchange policy:
Return and exchange policy - ES Fascinante (es-fascinante.com)
SHOPPING CART
From the shopping cart icon located in the upper right corner you can view the contents of your shopping cart and modify or delete the number of units of your order.
WISHLIST
In your WISHLIST you can save the items you like the most.
- Click on the heart symbol ( 🖤 ) and that item will be added to your wishlist.
- You will be able to remove the items you want through the edit option.
- To complete the purchase you will have to click on the product and continue with the usual steps.
*Remember that you will only be able to enjoy the wishlist if you are a registered customer and that the wish list does not guarantee the stock of products.
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PAYMENT
METHODS
You can make your purchase by credit card (Visa, MasterCard, American Express, Bizum and PayPal) or debit card.
We also accept payments with Apple Pay and Google Pay and deferred payments with Aplazame (available in Spain) and Klarna.
* All payments are processed through a secure payment system provided by Shopify.
If you prefer to order by phone, you can call Customer Service at (+34) 911 343 790) from 9am to 6pm (GMT+2).
TAXES AND DUTIES
- DDP system, within the EU: taxes and duties are automatically included according to the destination of your shipment at the end of the purchase.
- DDU (Delivery Duty Unpaid) destination, outside the EU: taxes and duties are NOT included at checkout (e.g. UK VAT). Once your order arrives at the destination, you will need to pay all import duties, customs and local sales country taxes you are shipping to, in order to release your order from customs.
SECURE PAYMENT
Your personal information will only be shared with third parties when they comply with applicable data protection legislation. For more information, please read our Privacy Policy.
PRODUCT
AVAILABILITY
In ES Fascinante you can find new items every week, in the "new products" section of the menu.
If the item you are interested in is out of stock, you can register your email and we will notify you when it is available again. This process is not equivalent to a reservation.
HOW TO ORDER
All products with the "Made to Order" label are designs made from scratch for the customer, with extreme attention to detail. This type of products can NOT be exchanged or returned.
In case of any defect, you can inform our customer service team and we will exchange the purchased product.
SIZES
To guide you in choosing your size, we offer you the option "Size guide", to select the most appropriate size according to your measurements. If this option is not available for the item you are interested in, you can always consult our customer service team.
SHIPPING
- Spain: the shipping time can be found on the product page, in the "shipping" section.
- Europe: the delivery time is between 5 and 8 working days.
- Outside Europe: the delivery time is approximately 15 working days.